Contact us
Whenever you need us, we have a number of teams to help you. So that your query is processed as soon as possible, please select the option which best applies to you.
Do you need help with your water supply?
You can check for outages and works at any time on our online outages map.
To report a fault or water outage not shown on our outages map, you can call or chat online with our Faults and Emergencies team.
Apply for a leak allowance
If you’ve had a hidden leak fixed or think you might have a leak, you may be eligible to apply for a leak allowance.
Apply for a concession
If you hold a pensioner, concession, senior or senior health card you may be eligible for rebates on your water bills.
Change my details
Update your postal address, name, add a tenant or advise us of changes to your account.
Request a refund
You can request a refund if you have accidentally overpaid or have a credit on your account.
Property management
Find out all you need to know about water bills if you are a property manager or landlord.
Update or cancel direct debit
Find out how you can update or cancel your direct debit online for your water bills.
Moving house
Not sure how to open or close your water account? Find out what to do when buying or selling a property or moving in or out of a rental.
Leak detection
Use our handy tool to check if you have a leak and find out how to fix it.
If your enquiry wasn't resolved, please let us know by using our bill & account enquiries form:
Or you can call us on 13 13 85 (8am - 5pm weekdays).
Assisted and international phone numbers
+ 618 9423 7777
If you are calling us from overseas please use this international number to reach us.
Sign up for paperless billing
Say goodbye to unnecessary paperwork by signing up to paperless billing today!
There are lots of good reasons to choose paperless billing including:
- Receive your bills via email
- Never lose a bill again
- Access your bills anytime from anywhere
Write to us
Please send any documents that need to be sent via post to:
Locked Mail Bag 2
Osborne Park Delivery Centre
Osborne Park WA 6916